Two Sides of the Coin...

​In the latest addition of BABICM’s insight Magazine (June 2025, Issue 06) you will find an article by our very own Jackie Waggott entitled ‘Two Sides of the Coin: Mindset and Motivation in my Clients and Myself’.

Jackie’s article offers an insightful look at the psychological challenges of rehabilitation, focusing on mindset and motivation through the ups and downs of recovery. As an experienced case manager, she explores how individuals adjusting to life after a brain injury often face frustration, uncertainty, and setbacks, making emotional resilience just as crucial as physical progress.

She highlights the unpredictable nature of motivation—how it can fluctuate with fatigue, setbacks, or small wins—and stresses the importance of a supportive approach rather than expecting clients to simply “comply” with rehabilitation. Case managers play a key role in this process, helping individuals find purpose, set meaningful goals, and stay engaged even when progress feels slow.

Jackie also reflects on the reality of the case manager's role—the pressure, the doubt, and the emotional toll of supporting clients through difficult moments. But amidst the challenges, there are real successes: moments of regained independence, families finding common ground, and clients rediscovering hope.

It’s a candid, thoughtful discussion on the emotional complexity of rehabilitation, relevant to anyone working in healthcare, case management, or recovery support. Definitely worth a read!