welcome!
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Thank you for visiting our resource page for employed case manager opportunities at Social Return.

When we are recruiting for a case manager in a particular area of the country, we will post details of the position on this page, indeed.com and on our social media pages. Even when we aren’t actively recruiting for a specific role, we are still always really keen to hear from health and social care professionals who are interested in working as a case manager or assistant case manager.
​Experienced Case Manager?
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If you are an experienced case manager who would like to know more about working with Social Return, we are always happy to arrange a confidential discussion about the career options we provide, both employed and associate.
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​New to Case Management?

If you are new to case management and haven’t worked in the role before then please feel free to contact us and we can arrange to talk with you about working as a case manager. A change of role can be a daunting prospect and we are more than happy to discuss your options and answer any questions you may have.

Call us on 0191 375 0256,  drop us a line via contact form or email us at [email protected] and we will get back to you as soon as possible. In the meantime, please feel free to browse the resources and FAQ’s provided below and we hope to speak to you soon!.

On this page you will find:
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  • Thrive And Flourish With Social Return
  • Induction, The Case Management Learning Programme & CPD
  • Practical Support
  • Clinical Support & Supervision
  • Teamwork
  • Current Opportunities
  • Employment Guide
  • Frequently Asked Questions​

thrive & flourish ​at Social Return
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As case managers, we support the development of our clients' potential to thrive and flourish in their lives, overcome obstacles, gain confidence and resilience, and achieve a sense of purpose and fulfilment, drawing on the unique strengths and qualities that make them who they are.

At Social Return we believe that this is also true of the people working hard to achieve these outcomes for their clients. Our role as an organisation is also to  support them to thrive and flourish, because ultimately, providing excellent case management starts with the case manager.
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It may seem self-evident that the qualities and skills of each practitioner, their sense of wellbeing and how much they enjoy doing their work has a lot to do with how effective they are, but knowing this is different to actively creating a working environment and career opportunities that support people to reach their potential.
​Our approach to nurturing the development of case managers has many elements: providing practical support, a robust clinical framework, learning and CPD opportunities, clinical supervision and supporting wellbeing. Beyond this, we have a passion for celebrating the individual strengths of our team members. While we case managers will often share a number of common attributes, the unique personal qualities we display are the foundation for both building connections with the people we serve, and addressing the unique challenges our clients are seeking to overcome.
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Like a garden in full bloom, the case management community is enriched by its diversity. Collectively, this brings different perspectives, new ideas and new possibilities to our work and to the profession as a whole.

The benefits of working at social return
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Induction, The Case Management Learning Programme and CPD

Learn More...
Whether you are an experienced case manager or are new to the role, a comprehensive induction programme is an important part of settling into a new position. While case management organisations often provide similar services, each will have their differences too, in terms of their systems, processes, clinical focus, culture and values.

Our induction process includes all the practical ‘housekeeping’ you might expect, along with training in the various systems we use such as IT, electronic case notes, our company portal, clinical models and frameworks, and information about the purpose and values of our organisation.

Central to our induction is providing you with the time to meet and get to know your new colleagues so that you can learn about each team member’s role and how we all support each other.
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As part of your induction, you will be enrolled onto our Case Management Learning Programme (CMLP), which will support your development in the role and provide a framework for future CPD opportunities. The programme also supports practitioners working towards BABICM Advanced Practitioner status.
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The CMLP provides a mix of in-person training sessions, video training and other internal and external CPD opportunities, such as regular ‘lunch and learn’ sessions, attendance at conferences, seminars, and professional networking events.

clinical support
​& Supervision
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Learn More...
Social Return case managers benefit from both clinical and work-related support. This may involve regular touchpoint meetings and ad hoc support where required to discuss:
  • Clinical matters and issues relating to clients.
  • Advice with regards to medico-legal, procedural and compliance issues.
  • Any changes to your personal circumstances and working arrangements.
  • Potential new referrals.

While our service manager will be a main point of contact, other members of the team are always available for support, guidance, and advice. This includes our employed case managers and company directors who have a wealth of skills and experience, they are happy to share.
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Access to formal supervision is essential to ensuring safe practice and evidencing reflection and learning. Social Return provide our case managers with regular formal clinical supervision, along with opportunities for group and peer supervision.

practical
Support
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Learn More...
As health and social care professionals we may naturally be more drawn to the more ‘human’ elements of the role.
Working directly with people is generally more interesting and engaging than working through processes and procedures.

While a degree of structure is necessary, we also want to ensure that case managers can spend more time ‘doing case management’ and the activities which support this, and minimise the time spent working on time-consuming ancillary activities. We do this by providing both human resources such as administrative and clinical support, and through technical solutions.

SOME OF THE PRACTICAL SUPPORT WE PROVIDE…
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  • Access to essential clinical documentation, such as templates, tools, and guidance.
  • Access to client-specific administrative support (report checking, document preparation, letter writing, arranging appointments and meetings etc.)
  • General administrative support (invoicing, filenote disclosures, office bookings etc.)
  • Effective IT (appropriate devices, effective email systems and calendar management etc.)
  • Systems to connect and share information with peers and colleagues (messaging systems, forums, portals, and intranets etc.
  • Policies, procedures and appropriate pro forma, for example, to meet legislative requirements, recruit and manage staff on behalf of the client etc.
  • Processes and associated training, templates, and guidance materials to cover the common tasks we undertake on behalf of clients such as assessments, reports, filenotes, etc.
  • Systems to train and manage support staff in accordance with regulatory requirements.
  • Reports to monitor our work and workload (hours worked on various cases, total time completed etc).

Teamwork
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Learn More...
​The ability to access colleagues and peers for practical support can be hugely beneficial for case managers.
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Social Return case managers benefit from the support of their peers, assistant case managers and administration specialists to collaborate with on cases. This ensure that they are able to focus on priority tasks and delegate other functions to those appropriately placed, and with the specific skills to complete them.

​Examples may include research, making appointments and other arrangements, outcome measurement, check-in’s with clients and liaison with other professionals. This kind of support can help with both time and task management, and in generally providing a more responsive service to the client and other stakeholders in the case, such as when the lead case manager is on leave or otherwise unavailable.

Social Return also provide a number of touch points for team members to connect with each other, these include:
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  • Messaging systems to connect instantly with others for advice or to ask for support.
  • Team learning/CPD events.
  • Office based reflection and supervision activities.
  • External social events.
  • Opportunities to collaborate on research projects.

Current Opportunities
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Expressions of Interest
We are keen to hear from Health and Social Care Professionals with an interest in pursuing a Career in Case Management. Please use our contact form on the bottom of this page, Call us on 0191365 2046, or email us on [email protected].
Case Management Associates
We are looking for case management associates across the country. Please visit out new resource page for more information. You can call us on 0191 365 2046, or email us on [email protected].

The Seeds you plant...
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​The difference that a case manager can bring can sometimes be felt immediately, solving a tricky problem, joining the dots, making something happen, but what we can sometimes overlook when we have places to be and deadlines to meet, is the long-term impact of our work. The listening, the thinking, the difficult conversations, the new ideas; those small victories for your client all accumulate.

​At some time in the future, many years from now, someone you have worked with will be in a better position; healthier, happier, or better able to cope with adversity as a result of the seeds you have planted today. The impact you make can be truly profound, not just for your clients, but for all of those who have been touched by the consequences of their lives being made better; positive impacts spreading through family trees and out into society as a whole...

Download our employment guide
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'Working with Social Return: Case Management Opportunities Quick Guide' contains all of the information on this page in a handy PDF Download.
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Simply click on the button below to download and save.


​Frequently asked questions
What is the annual salary for a case manager
​The salary offered to employed case managers will vary depending upon their level of experience. If you wish to apply for a position we will of course provide you with salary information for the role.
How often do case management positions come up at Social Return?
​This will depend on our levels of casework and capacity in different geographical regions. This situation can change quite quickly, so it is always a good idea to contact us, even if we are not currently advertising for vacancies in your area.
Do I have to live near to Social Return’s base in Durham to apply?
​No, we offer remote working contracts for employees in different parts of the country. There will be an expectation that case manager’s attend training and meetings periodically and this can mean occasional visits the office or meeting with you at a convenient location. Any travel costs incurred will be reimbursed.
Do I need to have experience as a case manager to apply?
​While experience as a case manager is desirable, we do accept applications and expressions of interest from suitably qualified candidates who have not worked as a case manager before.
Do you employ staff on a part time or flexible hours basis?
​Yes, we can employ people on a part time basis. Generally this will be a for minimum of 22.5 hours per week to ensure we can respond to developments in the case in a timely manner.  
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Other contract types may be available for those with particular requirements, so please contact us to discuss your needs.